Consent
Appropriate patient consent or legal representation is required, and patients are informed at every stage.
Our approach · Patient journey
From first contact to follow-up, in seven stages.
The patient journey is AAM’s central operational process. Every stage is documented, and the final treatment decision always stays between the patient and qualified clinicians.
01
Identification & outreach
AAM identifies potential beneficiaries through several channels.
- Direct applications from patients and families
- Referrals from hospitals and medical professionals
- Partnerships with local associations and NGOs
- Referrals from patient advocacy organizations
- Outreach campaigns in underserved communities
- Referrals from specialized medical institutions
Particular attention goes to patients who lack the resources, information or institutional connections to seek specialized care on their own.
02
Application & initial assessment
Applicants submit the information needed to understand their medical and financial situation. A confidential patient file is created, with consent and in line with data-protection requirements.
- Medical condition and treatment needs
- Existing diagnoses and medical documentation
- Previous treatment attempts
- Geographic accessibility
- Financial circumstances
- Available insurance and public assistance
- Potential treatment alternatives
Applicants receive information about the process, the expected documentation and possible timelines.
03
Medical assessment
Qualified, independent medical professionals review the application.
- Is the requested care within AAM’s scope?
- Is the proposed intervention medically appropriate?
- Do alternative treatments exist?
- Is a specialized medical opinion necessary?
- Is the treatment established, innovative or experimental?
- What level of expertise and infrastructure is required?
AAM does not independently diagnose patients or prescribe treatments.
04
Medical matching & treatment pathway
AAM identifies appropriate healthcare providers — specialized and university hospitals, specialist clinics, research hospitals, accredited diagnostic centers — and coordinates a realistic pathway.
- Obtaining medical opinions
- Confirming treatment availability
- Requesting treatment estimates
- Evaluating waiting times
- Establishing international referrals
- Identifying necessary examinations
- Planning transportation and accommodation
The final treatment decision remains between the patient and qualified healthcare professionals.
05
Financial assessment & funding
AAM evaluates the financial resources needed to make the treatment accessible and documents its commitment, with payment controls.
- Full or partial financial coverage
- Direct payment to healthcare institutions
- Support for medical examinations
- Transportation and accommodation assistance
- Rehabilitation and follow-up support
- Co-financing with other charitable organizations
Whenever possible, payments are made directly to verified medical institutions or service providers rather than through unrestricted transfers to individual applicants.
06
Treatment & patient support
Once the pathway and funding are approved, AAM supports the patient throughout.
- Confirming appointments
- Coordinating medical documentation
- Organizing travel and accommodation
- Supporting communication between institutions
- Resolving administrative barriers
- Monitoring whether the treatment takes place
- Facilitating access to necessary post-treatment care
AAM does not interfere with clinical decisions.
07
Follow-up & impact assessment
After treatment, and with informed consent, AAM follows the patient’s pathway where appropriate.
- Confirmation that the treatment was delivered
- Relevant medical outcomes, assessed by healthcare professionals
- Complications and additional care requirements
- Rehabilitation and continuity of care
- Patient-reported experience
- Financial expenditure
- Remaining barriers to medical access
AAM uses aggregated and appropriately anonymized information to evaluate its impact.
Throughout the journey
Four guarantees for every patient
Confidentiality
Medical and financial information is handled confidentially.
Independence
Medical review is independent of donors and commercial interests.
Appeal
Patients receive a documented decision and can contest it through a fair appeal process.
Ready to learn what we’d need from you?
See the application process and what information to prepare.